Returns & Refunds Policy

At Deal Storm, we want you to love your purchase. If you’re not fully satisfied, you can return eligible items within 30 days of delivery for a refund or exchange.

1. Eligibility for Returns

Full-priced items – Eligible for a refund or exchange within 30 days of delivery.
Clearance / Sale items – Not eligible for return or refund unless faulty.
Hygiene-sensitive items (such as underwear or cosmetics, and foods) – Not eligible unless faulty.
Faulty or damaged items – Eligible for a full refund or replacement within 30 days of delivery.

2. Conditions

Items must be returned in original condition, unworn/unused, with tags and packaging intact.
Proof of purchase (order confirmation email or receipt) is required.
Return shipping costs are your responsibility unless the item is faulty or we sent the wrong item.

3. Refund Process

Once your return is received and inspected, you’ll be notified via email.
Approved refunds will be processed back to your original payment method within 2 business days.
If the return is rejected (e.g. item not in original condition), the item may be sent back to you at your cost.

4. Exchanges

Exchanges are subject to stock availability.
If the requested item is unavailable, we will issue a refund instead.

5. Faulty or Incorrect Items

If you receive an incorrect, damaged, or faulty product, please contact us immediately with photos.
We will cover return shipping costs for faulty or incorrect items and provide a refund, repair, or replacement in line with Australian Consumer Law.

6. How to Lodge a Return

Email info@dealstorm.com.au with your order number and reason for return.
Our team will provide return instructions and the return shipping address.
Pack your item securely and send it back to us.
Once received, your refund or exchange will be processed as per this policy.

7. Contact Us

If you have any questions about the returns process, please contact:

Deal Storm
✉️ info@dealstorm.com.au