At Deal Storm, we aim to deliver your orders quickly, safely, and reliably. Below you’ll find clear information on our shipping process, timeframes, and coverage.
1. Shipping Locations
We currently ship across Australia and New Zealand.
Please note: some remote or rural areas may experience slightly longer delivery times.
2. Processing & Handling Time
Order Cut-Off Time
2:00 PM (GMT+10:00) — Australian Eastern Time (Sydney)
- Orders placed before 2:00 PM are processed the same business day.
- Orders placed after 2:00 PM are processed on the next business day.
Handling Time
- Minimum: 1 business day
- Maximum: 2 business days
Fulfilment Days
Orders are fulfilled Monday to Friday (excluding public holidays).
How Delivery Estimates Are Calculated
Delivery time depends on:
- Cut-off time
- Handling time (1–2 business days)
- Transit time
- Public holidays
- Courier network conditions
3. Delivery Timeframes & Costs
| Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Australia | 2–7 business days | FREE over $100 / $10 under $100 |
| New Zealand | 7–12 business days (plus any customs clearance) | FREE over $150 / $15 under $150 |
Delivery times are estimates and may vary due to courier delays, peak periods, or customs processes.
4. Carriers We Use
We partner with trusted shipping carriers including:
- Australia Post
- DHL
- Toll
- Aramex
- Selected courier partners
5. Tracking Your Order
- You will receive a tracking link once your order has shipped.
- Tracking updates may take up to 24 hours to appear, depending on the courier.
6. Customs & Duties (New Zealand Orders)
Orders shipped to New Zealand may be subject to:
- Import duties
- Taxes
- Customs clearance fees
These charges are determined by New Zealand border authorities and are the responsibility of the customer.
7. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us and our team will assist you promptly.
Deal Storm is not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Incorrect shipping details provided at checkout
We will always help investigate and resolve delivery issues where possible.
8. Contact Us
For shipping-related enquiries, please contact:
Deal Storm
ABN: 79 683 010 308
✉️ info@dealstorm.com.au
Corporate Address: Suite 3250, 10/18–24 Adelphi St, Rouse Hill NSW 2155, Australia