Welcome to the Deal Storm FAQ. Here you’ll find answers to the most common questions about shopping with us.
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept Shopify Payments, PayPal, and Afterpay for a fast and secure checkout.
Q: Do you store my credit card details?
A: No. All payments are processed securely by trusted third-party providers. We never store your card details.
Q: Can I cancel or change my order after placing it?
A: Please contact us at info@dealstorm.com.au as soon as possible. If your order hasn’t been processed yet, we’ll do our best to make changes.
2. Shipping
Q: Where do you ship to?
A: We currently ship across Australia and New Zealand.
Q: How much does shipping cost?
A:
- Australia: Free shipping on orders over $100, or a $10 flat rate for orders under $100.
- New Zealand: Shipping from $20 NZD (0–1kg). Additional shipping costs are calculated at checkout based on total order weight.
Q: How long does delivery take?
A:
- Australia: 2–8 business days.
- New Zealand: 5–8 business days (delivery times may vary due to customs processing).
Q: Will I get tracking for my order?
A: Yes! Once your order has been dispatched, you’ll receive an email with a tracking link.
3. Returns & Refunds
Q: What is your returns policy?
A: You can return eligible items within 30 days of delivery for a refund or exchange. Items must be unused, in original packaging, with tags attached.
Q: Are sale or clearance items returnable?
A: Sale items are eligible for exchange only within 30 days. Clearance or final sale items cannot be returned unless faulty.
Q: Do I have to pay for return shipping?
A: Yes, return shipping is your responsibility unless the item is faulty or incorrect.
Q: How long does it take to receive a refund?
A: Refunds are processed within 2 business days after we receive and inspect your return.
4. Other
Q: Do you ship internationally outside Australia and New Zealand?
A: Not at the moment. We currently ship only within Australia and New Zealand.
Q: How do I contact Deal Storm?
A: For any enquiries, please email us:
Deal Storm Australia
✉️ info@dealstorm.com.au